Best Incontinence Product for Seniors - Underleak (Beige)

First Pair Guarantee & Returns Policy

At UnderLeak, we stand behind the quality of our leakproof underwear. We offer the following guarantees to ensure your satisfaction:

1. First Purchase Satisfaction Guarantee:

If you're not completely satisfied with your first purchase of UnderLeak leakproof underwear, we'll make it right. We'll issue a refund for one worn garment of each type or allow you to exchange the product for other styles or the correct size.

2. Standard Return Policy:

For any unworn and unwashed products with all original tags and labels intact, you can return them for a refund or exchange for items of equal value within 60 days of receipt.

3. Clearance Items:

Please note that all clearance products are marked as final sale and are not eligible for return or exchange.

For more detailed information about our return and exchange policies, please visit our "Learn More" section on our website.

At UnderLeak, your comfort and satisfaction are our top priorities. We're committed to providing you with high-quality, reliable products and excellent customer service.

Shipping

Contiguous United States Orders:

• Free shipping on orders over US$59
• US$10 shipping fee for orders under US$59
• Estimated delivery time: 5-10 business days*
• Shipping method: USPS tracked

Expedited Shipping (USA only):

• Available for US$25.99
• Estimated delivery time: 3-5 business days for continental US

International Orders:

• Free shipping on orders over US$59
• US$10 shipping fee for orders under US$59
• Estimated delivery time: 10-25 business days*

*Please note: Delivery times may be extended during peak periods and public holidays.

All orders are processed and shipped as quickly as possible. We appreciate your patience and understanding regarding potential delays.

For any questions about your order or shipping, please don't hesitate to contact our customer service team.

Shipping Methods & Times

Notes:

1. Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.
2. Shipping Time does not include a 1~3 weekdays processing period required to process your order from the date your order is placed.
3. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4. If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

Due to the Corona Virus pandemic, delivery dates are not guaranteed.

Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Expedited Shipping will be processed and shipped the same day if received by 9 AM CST.

For international orders, import duties, taxes, and charges are not included in shipping cost. Please check and know your country's customs tax before you choose the shipping method. If you have other questions, please feel free to contact us by email at customer@underleak.com.